Order Information

How to place an order?

1.After entering our website page, you can select the product you want to add to your cart and check out.

2. There will be a form for you to  fill in your name, email, telephone number, address and so on( There will be a blank for you to fill the discount code on the right ).

3. Finally, you can pay and then your order is placed successfully.

Note: Please make sure your information is correct,  If you fill in the wrong information, please contact us via email as much as possible.

When will my order be shipped out?

We usually ship all orders(in stock) within 1-2 business day of confirmed payment. However, pre-sale products will be shipped within 1-2 business days after the goods arrive at the warehouse.

Are all the products free shipping?

Yes. All of the products are free shipping. However, you may have to pay an extra fee if you need to signature.

How do I cancel my order?

Please send the cancel request to karmasfarinc@outlook.com  on the same day that the order was placed. Our team will cancel the order for you freely. If the order has already been shipped out, we would request that you the return fee.

What if I don't receive my order?

Please contact us via karmasfarinc@outlook.com, we will check your tracking number. 

However, if the logistics shows that the goods have arrived and you have not received them, please contact the logistics company and claim compensation from them.

What if my item/ package arrives damaged?

When you receive your item, please check your item carefully. If the package appears damaged, please complete the following steps:

 1) Take a picture of the damage. 

 2) Then please email us at karmasfarinc@outlook.com  immediately and attach the photos. 

 3) We will contact you directly with the next steps. 

 4) DO NOT throw away the boxes or packaging materials, otherwise, your claim will not be honored by the shipping company.

What is the warranty on my purchases?

All purchases may be returned for any reason within 30 days of date of purchase upon receipt of a Return Merchandise Authorization (RMA) number issued from Karmasfar.

How do I return the item?

If you received any defective items, you can contact us for a full refund.Contact us by email and we will provide you with a free return label. However,If the return is due to the customer's own reasons, we need you to bear the shipping.

Most of our products can be returned within 30 days of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Karmasfar to process your refund.

Is that possible for me to order replacement parts from you?

Yes. If you need to purchase replacement parts, please contact us by email and let us know your requirements. If we can provide these elements, we are happy to help you.

How do I contact Karmas far regarding my order?

Whatever happens to your order, you can contact us via karmasfarinc@outlook.com . It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

Payment & Delivery

What shipping carrier do you use? Where do you ship the items out?

We currently use FedEx Ground, FedEx Home Delivery, FedEx SmartPost. Each shipping method will be based according to the location, size and quantity of the items ordered.

We have two warehouse, 11190 White Birch Dr, Suite 100, RanchoCucamonga, CA 91730; 2615 Port Industrial Drive. Ste 408, Jacksonville, FL 32226. The shipping address and the in stock items location will decide we ship your items out from which warehouse.

After placing the order, how long will it take to deliver?

ETA is currently 3-7 business days, however shipping carriers are experiencing capacity issues from extremely high demand, and in some cases deliveries may be delayed. Fedex is currently behind on their fulfillment guarantees. Customers are currently experiencing delays on delivery times and tracking updates. In some cases, customers will not receive their first shipping update until the package arrives at the final destination. We apologize for any inconvenience and are doing everything in our power to make sure your order arrives as quickly as possible.

When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, please send a request for refund to karmasfarinc@outlook.com and we will issue you the refund in 7-15 business days.

Will an invoice be included in my package?

There will be no invoice in your package. If you want to request for an invoice, please contact our customer service for a screenshot of your order details.

Can you deliver my order to PO Box?

Shipping is only valid for shipping addresses in the United States excluding Alaska, Hawaii, Puerto Rico, and Guam. And we do not deliver to PO Boxes.